Last updated: 04 April 2025

At 3D Matterials ("we", "our", or "us"), accessible from https://www.3dmatterials.com/, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable data protection laws, including the UK GDPR and Data Protection Act 2018.

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1. Information We Collect

When you place an order, subscribe to our email newsletter, or interact with our website, we may collect the following personal information:

• First and last name

• Email address

• Telephone number

• Delivery address

We collect this information to fulfill your order, provide customer support, and keep you informed about our products and offers.

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2. How We Use Your Information

We use your personal data for the following purposes:

• To process and deliver your orders

• To communicate with you about your order or inquiries

• To provide customer service and support

• To send you promotional emails if you have subscribed to our newsletter

• To comply with legal and regulatory requirements

You can unsubscribe from our email newsletter at any time by clicking the “unsubscribe” link in any email or contacting us directly.

We do not sell or rent your personal information to third parties.

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3. International Customers

We welcome international customers and process personal data in compliance with global data protection regulations. If you place an order from outside the UK, your data may be transferred and processed in accordance with the laws applicable in your region.

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4. Legal Basis for Processing

We collect and process your personal data based on:

• The performance of a contract (to fulfill your order)

• Your consent (for marketing communications)

• Our legitimate interest in providing customer support

• Compliance with legal obligations

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5. Data Sharing

We may share your data with trusted third parties only when necessary, such as:

• Delivery and logistics providers (to ship your order)

• Payment processors (to complete your transaction)

• Email service providers (to send newsletters and updates)

• Legal or regulatory authorities (when required by law)

All third parties are required to respect the confidentiality of your data and to comply with applicable data protection laws.

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6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal or accounting requirements.

If you unsubscribe from our email newsletter, we will remove your email from our marketing list, but we may retain certain details if necessary for legal compliance.

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7. Your Rights

Under data protection laws, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data (in certain circumstances)

• Object to or restrict processing of your data

• Withdraw consent for marketing communications

• Request data portability

To exercise any of these rights, please contact us using the details below.

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8. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

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9. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your data rights, you can contact us at:

3D Matterials
Email: 3dmatterials@gmail.com
Website: https://www.3dmatterials.com