Last updated: 04 April 2025

At 3D Matterials, we take pride in our handmade products and strive to provide you with high-quality items. If you are not completely satisfied with your purchase, please review our return policy below.

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1. Eligibility for Returns

We accept returns within 14 days (2 weeks) of receiving your order under the following conditions:

• The item must be unused, in its original condition, and in its original packaging.

• The item must be free from any signs of wear, damage, or alterations.

• Proof of purchase (order confirmation or receipt) is required.

Note: Due to the handmade nature of our products, returns that do not meet these conditions will not be eligible for a refund.

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2. Return Process

To initiate a return, please contact us at [Insert Contact Email] with your order details. Once your return is approved, we will provide you with the return address.

• Customers are responsible for all return shipping costs. We do not offer or compensate for return shipping expenses.

• We recommend using a trackable shipping service, as we are not responsible for lost or undelivered returns.

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

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3. Refunds

If your return is approved:

• A refund will be issued to your original payment method within [Insert Refund Processing Time, e.g., 5-7 business days].

• Shipping costs paid at checkout are non-refundable.

If your return does not meet the required conditions, we will be unable to process a refund, and the item may be returned to you at your expense.

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4. Damaged or Lost Items During Shipping

If your order arrives damaged or defective, please contact the shipping company directly to file a claim.

• We are not responsible for damages that occur during transit.

• Compensation for transit damage will be handled by the shipping company according to their policies.

If your order is lost during shipping, please reach out to the shipping carrier for assistance.

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5. Contact Us

For any return inquiries, please contact us at:

3D Matterials
Email: 3dmatterials@gmail.com
Website: https://www.3dmatterials.com